Privacy policy

Data Transfer

ihr uses a safe online transmission method, the so-called “Secure Socket Layer” (SSL) transmission in order to process your personal data. All information transmitted with this safe method will be encrypted (at least 128-bit up to 256-bit in common browsers) before being sent to us. This ensures that no unauthorised person may use your data.

At ihr, all customer information will be stored on secure servers that are not accessible for any unauthorised parties and protected by a firewall against any access from outside.

Data Protection Officer

For all your queries concerning data protection, our data protection officer will be gladly available:

Phone: +49 (0) 5434 / 81-0

E-mail: datenschutz@ihr.eu

Data Privacy Statement

The online portal shop.ihr.eu is operated by IHR Ideal Home Range GmbH, of Höger Damm 4, D-49632 Essen/Oldenburg, Germany (hereinafter referred to as “ihr” or “we”).

ihr places great importance on the protection of your personal data and will collect, process and use your personal data solely in accordance with the principles set forth hereinafter and in compliance with the applicable data protection legislation.

Personal Data

Personal data is all information referring to a specific or specifiable person. It includes for instance your name, your phone number or your postal or e-mail address.

We collect this data in order to identify you as our customer, so as to be able to process, follow through with and handle your order, for correspondence with you, for invoicing and dealing with the related tax aspects, for handling any existing warranty claims as well enforcing any claims against you.

Collection, Processing and Use of Personal Data

We will store and use your personal data solely for handling your order and any complaints.

We will use your e-mail address solely for sending further, specific information as to your order.

If requested we will send advertising material (newsletters, catalogue, flyers,) to the postal or e-mail address provided by you.

You may of course unsubscribe from being sent advertising material at any time.

ihr Customer Account

If you are a new customer with us you may opt for creating a customer account when you place your order, in which you enter some personal data such as your name, your e-mail address and your delivery address.

This data will be stored by us in your online customer account in order to make your order process easy.

Registered customers having a customer account may for instance also track the status of orders, delivery notes, outstanding accounts and vouchers in their customer account.

Any additional data used for certain methods of payment such as payment by credit card required for further processing will not be permanently stored in your online customer account.

ihr Newsletter

Provided you have agreed to this, IHR Ideal Home Range GmbH, of Höger Damm 4, D-49632 Essen, Germany, will use the e-mail address you provided when you set up your membership account in order to send you information on your current transactions with ihr via e-mail.

In the process, ihr may personalise the contents of the newsletters in a way to ensure that they contain specially information considered to be of particular interest to you by ihr.

For such personalisation of information ihr will consider your purchasing history, like which products you purchased in the past as well as which products you looked at on the web site and put in the shopping cart in the past.

Use of Logistics Providers and Other Service Providers

For shipping your order, ihr will provide your personal data to our logistics providers, which will process this data by order of ihr and in compliance with the required security measures for the purpose of performing the contract.

Cookies

On its web site, ihr uses so-called cookies. Cookies are small text files that are stored in the cache of your browser in order to enable recognition by your browser and to make your visit to our web site even more attractive. In the process, we will use so-called session cookies and so-called persistent cookies.

Session cookies will automatically cease to be valid when you leave the web site. Persistent cookies will remain on your device for a longer period of time and will enable us for example to store the contents of your shopping cart as well as to use the tools of web analysis and of individualised target group approach (targeting) described in the following.

Of course you can also visit our web site without cookies being stored in your browser. You may restrict or disable the storage of cookies in the settings of your browser at any time, which, however, may cause restrictions of the functions and the ease of use of our web site.

etracker & Cookies

On this web site, we collect and store data for marketing and improvement purposes using technologies of etracker GmbH (www.etracker.com). This data may be used to create anonymised usage profiles. Cookies may be used for doing this.

Cookies are small text files that are locally stored in the cache of the web site visitor’s internet browser. The cookies enable recognition by the internet browser.

The data collected using the etracker technologies will not be used to personally identify the visitor to this web site nor be merged with any personal data relating to the bearer of the pseudonym without the consent separately given by the person concerned.

You may veto data collection and storage at any time with effect for the future. Here is the link for the veto: www.etracker.de/privacy?et=YpVF9b

Data Collection for Statistical Purposes

Separately from personal data and log data, we will collect statistical data documenting the usage of the ihr online range using a number of different procedures. With the help of such procedures we will find out for instance which parts of our range are used most frequently. In doing so, we will at no time specifically monitor our users as identifiable persons. Whenever you visit our internet range your usage data will form part of the statistical surveys without any possibility to track them back to you as a person.

For collecting the data, ihr has contracted service providers who are bound to comply with the data privacy requirements as set by ihr when performing their work and who may be checked by ihr as to compliance. You may veto the individual measuring procedures.

Browser add-ons such as www.ghostery.com may provide further control and protection against tracking procedures.

Disclosure to Third Parties

We will use the data related to your purchase only in order to improve our product range and our web site. We will in no case disclose your personal data including your e-mail address to any third parties.

Excepted from this rule are service partners which require further data for handling your order such as transport companies (DPD, Deutsche Post AG, United Parcel Service, forwarders), our contract partners for financial service providers / insurers (financing, leasing, credit card, guarantee), if applicable the credit investigation provider Schufa or our credit insurance (for credit assessments) as well as, if applicable, the sending of advertising materials for our own print advertising.

Any transmission of the data to service partners will be in compliance with the provisions of the General Data Protection Regulation (GDPR). The extent of the transmission will be limited to the required minimum.

Information, Correction and Deletion

You have a right to be informed free of charge on any data stored relating to your person.

In accordance with GDPR we will of course always be glad to inform you on all your data stored with us.

Under the provisions of the General Data Protection Regulation you may request us to correct, delete or block your data.

For any of these, please contact our data protection officer by e-mail using the address datenschutz@ihr.eu.

You may withdraw any consent to data collection, processing and use you have given at any time with effect for the future.

For any further questions as to data protection and the processing of your personal data please do not hesitate to contact us at any time.

You may reach ihr at the e-mail address endverbraucher@ihr.eu. And of course you may also reach us using the contact data as indicated in our legal notice.

Address validation

On our website, we offer you the option to check certain entries in the address forms of our webshop for input errors in real-time. This aims to prevent delivery issues for the products you ordered due to incorrect information.

Furthermore, we want to ensure that your contact details are valid for sending you information about your order or for any necessary follow-up questions. To provide these functions, we use the service provider Endereco, Balthasar-Neumann-Straße 4b, 97236 Randersacker. The service provider processes the data exclusively on our instructions.

The legal basis for the transfer, processing, and temporary storage of data with the service provider is Art. 6 Abs. 1 lit. b DS-GVO, as it is necessary for the fulfillment of the contract or the execution of pre-contractual measures that some of the data you entered in the input mask is verified for accuracy. The following data is processed by the service provider:

- Address (country, city, postal code, street, possibly house number)

The data is processed separately by the service provider and not merged. The inquiries will be deleted by the service provider as soon as the status of the entered data has been determined and the storage in the webshop has been completed, but no later than after 30 days.