Right of withdrawal

Right of Withdrawal:

You have the right to withdraw from this contract within fourteen days without giving reasons.


The time-limit period allowed for withdrawal shall be fourteen days from the day on which you or any third party appointed by you who is not the carrier took possession of the last items of the goods.


In order to exercise your right of withdrawal, you will have to inform us (the company IHR Ideal Home Range GmbH, of Höger Damm 4, D-49632 Essen, Germany, e-mail: endverbraucher@ihr.eu, phone: +49 5434 810) by means of a clear statement (e.g. a letter sent by mail or e-mail) of your decision to withdraw from this contract. To comply with the time-limit period allowed for withdrawal it will be sufficient to send the statement of exercising the right of withdrawal before the said time-limit period expires.


Consequences of Withdrawal:

If you have withdrawn from this contract we shall be bound to refund you for any and all payments we may have received from you, including any delivery costs (except for any additional cost incurred due to your opting for any delivery process other than the low-cost standard delivery option offered by us), without delay, however no later than fourteen days as of the date of receipt of your statement of withdrawal from this contract. For this refund, we will use the same method of payment used by you for the initial transaction unless expressly otherwise agreed with you; we will in no case charge you any fees for this refund. We may refuse the refund until the earlier of either having received back the goods or having received proof of your having sent back the goods.


You shall be required to send back or surrender the goods to us (IHR Ideal Home Range GmbH, Retour B2C, of Höger Damm 4, D-49632 Essen, Germany) immediately, however no later than fourteen days as of the date of your informing us of your withdrawal from this contract. The said time-limit period shall be deemed to have been complied with provided you ship the goods prior to the expiry of the fourteen days’ period. In the process, we will pay the cost of return and inform you of the carrier chosen by us. You will not be bound to compensate any loss of value of the goods unless any such loss of value is due to your handling the goods other than to the extent necessary for checking their condition, properties and mode of operation.